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Frequently Asked Questions (FAQs)

Are your homecare services hourly?

We provide hourly, 12-hour, 24-hour, weekly, and monthly packages to provide you the best price to match your needs.We also have tailor-made duty hours (e.g. 8 hours, 14 hours etc),. which are planned together with the patients and their relatives to allow the care to be provided with ease for the patient.

Are your nurses licensed?

All our registered nurses are licensed by the Nurses and Midwifery Council of Ghana, and our other specialists are registered with their various professional bodies. The staff go through a rigorous interview, selection, and orientation processes before they are assigned to our patients.

Can a nurse be available to a patient while in hospital?

Yes, whether the patient is going for a hospital visit or is admitted to the hospital, our dedicated nurses are available to patients to provide familiarity and extra support.

What age group cater for?

We cater for the youth and adults (aged 18 years and over). However, we do not deal with children (aged under 18 years).

How do you maintain privacy and confidentiality?

The data and medical records are maintained with strict confidentiality. Our internal policies and procedures ensure that only relevant clinical personnel authorized by the patient or their immediate relatives have access to any records.

How much are your prices or charges?

Our prices depend on the specific care plan the patient requires. Each patient’s situation is unique so we cannot provide standard pricing per patient.

Before we charge any customer for our services, we first do an assessment of the patient and the situation in the patient’s home. The assessment gives us a deeper understanding of the patient’s healthcare needs and also the family support system. The assessment also helps us advise on services such as home care nursing and other medical expert care that the patient will need, including the duration of such care. It is after this assessment that we can come up with an accurate estimate for the cost of care. We understand that healthcare is a critical service so we strive to keep our prices competitive and reasonable.